| SMART JOURNAL OF BUSINESS MANAGEMENT STUDIES |
VOL. 15 |
NO. 1 |
PAPER 1 |
10.5958/2321-2012.2019.00001.0 |
IMPLEMENTATION CHALLENGES OF TOTAL QUALITY MANAGEMENT (TQM) IN DAIRY SECTOR
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| Raghavendra A.N.*,
Nijaguna G**.,
and
Dhinakar Batchu***
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| * Associate Professor, Department of Management Studies, Christ University, Bangalore
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| ** Professor and HOD, Department of Management Studies, Acharya Institute of Technology, Bangalore
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| *** Student, Department of Management Studies, Christ University, Bangalore
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| The quality of final products and services is a strategic competitive variable for an organization. Over the years, many tools and techniques have been developed to support the process of quality improvement and some of these tools are useful in specific situations. Many companies are engrossed with the tools, forgetting that the tools are there for a specific purpose. Hence Total Quality Management (TQM) has been developed by organisations, as a philosophy, emphasizing the need to provide consumers with high quality products and services, eliminate waste, reduce lead times at all stages of production, reduce costs, develop people and improve continuously. Hence the study to understand the complexities, associated with TQM implementation, in the Dairy Sector, with specific reference to BAMUL. Majority of respondents were of the opinion that TQM did help to improve their efficiency at work. |
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