| SMART JOURNAL OF BUSINESS MANAGEMENT STUDIES |
VOL. 17 |
NO. 2 |
PAPER 2 |
10.5958/2321-2012.2021.00012.9 |
THE DETERMINANTS OF HUMANITARIAN SUPPLY CHAIN
EFFICIENCY - A CASE STUDY OF FLOOD DISASTER IN MALAYSIA
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| Zarina Abdul Munir*, Muhammad Awais Bhatti** and Veera Pandiyan Kaliani Sundram***
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| * Faculty of Business and Management, Universiti Teknologi MARA,
Cawangan Selangor, Kampus Puncak Alam, 42300 Puncak Alam, Malaysia
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| ** School of Business, King Faisal Univesity, Al-Ahsa, 31982 Saudi Arabia |
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Department for Technology & Supply Chain Management, Faculty of Business and
Management, Universiti Teknologi MARA, Cawangan Selangor, Kampus Puncak Alam,
42300 Puncak Alam, Malaysia
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| The efficiency of the humanitarian supply chain, in helping flood victims, can be affected by various factors. However, only the determinants of agility, coordination and collaboration are critically discussed in this study. This research aims to predict whether the determinant of agility, coordination and collaboration significantly influenced the efficiency of the humanitarian supply chain, during the flood disaster, in a certain rural area in Kelantan, Malaysia. A survey was conducted, among 150 of respondents, who experienced the flooding. The data were further analysed, using Partial Least Square (PLS) analysis. The findings revealed that agility and coordination significantly influenced the efficiency of the humanitarian supply chain, among the three determinants. The implications of this study are vital to the government and private agencies, in the effort to offer an improved process of humanitarian aid to disaster victims.
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