SMART JOURNAL OF BUSINESS MANAGEMENT STUDIES VOL. 19 NO. 1 PAPER 4
10.5958/2321-2012.2023.00004.0
MEASURING QUALITY PRACTICES AT PRINCE SATTAM BIN ABDULAZIZ UNIVERSITY FROM THE PERSPECTIVE OF TOTAL QUALITY MANAGEMENT
 
Abdul-Wasea Abdul-Ghani Saif Al-Mekhlafi*
*    College of Business Administration, Prince Sattam bin Abdulaziz University
 
The paper aims at measuring the quality practices at Prince Sattam bin Abdulaziz University, that implements the criteria of academic, institutional and program accreditations and acquired the management quality systems ISO 90001 since the establishment of the University in 2009. This study has developed a model of Total Quality Management (TQM), based on the international excellence models of Total Quality Management (TQM). This study adopted survey-based methodology, to collect data from faculty members at Prince Sattam bin Abdulaziz University. The results of this study demonstrated that the quality practices, by implementing quality standards, were found to be are relatively high at the levels of inputs, processes, outputs, goals and principles. This study recommends the full implementation of Total Quality Management to improve the current implementation of quality practices. This study could help policymakers at the university the level and Ministry of Education, to gain a deeper understanding of the quality practices at the universities.
 
KEYWORDS: Quality Practices, TQM and Prince Sattam bin Abdulaziz University JEL CLASSIFICATIONS: L15 and I23 FULL TEXT