| SMART JOURNAL OF BUSINESS MANAGEMENT STUDIES |
VOL. 2 |
NO. 1 |
PAPER 10 |
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TQM - KEY TOOLS |
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| K.M.Chinnadorai* B.Kalpana** and B.Sadhana*** |
| * Head of Department of Commerce, PSG College of Arts and Science, Coimbatore, India |
| ** Lecturer, Department of B.Com (CA), PSGR Krishnammal College for Women, Coimbatore, India |
| *** Head, Department of Business Management, Nirmala College for Women, Coimbatore, India |
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| The paper highlights the way TQM brings about a complete transformation in the role of the workers and managers by emphasizing the quality of output rather than quantity of output. As such, managers and workers are not bound to achieve their work quotas. Instead they apply their expertise in work processes to foresee and eliminate the problems that come in their way to produce quality products, satisfying the customers’ requirements |
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