SMART JOURNAL OF BUSINESS MANAGEMENT STUDIES VOL. 21 NO. 1 PAPER 3
DOI:10.34293/2321-2012.2025.0001.3
THE IMPACT OF GOOD CITIZENSHIP DIMENSIONS ON SUPPLY CHAIN SUSTAINABILITY
 
Muhammad Shukri Haji Muhammad*, N. Sureshkumar PP Narayanan**, Farha Ghapar***, Li Lian Chew****, Veera Pandiyan Kaliani Sundram****8 and Azlina Muhammad******
*    Managing Director, Urus Digital Sdn Bhd
**    University of East London, London, England
***    Universiti Poly-Tech Malaysia, Cheras, Kuala Lumpur, Malaysia
****    Binary Business School, Binary University, Selangor, Malaysia
*****    Faculty of Business and Management, Universiti Teknologi MARA, Selangor Branch, Puncak Alam Campus, Selangor, Malaysia & RIG – Sustainable Supply Chain Logistics
*****    Faculty of Business and Management, Universiti Teknologi MARA, Selangor Branch, Puncak Alam Campus, Selangor, Malaysia
 
This study explored the relationship between good citizenship dimensions and supply chain sustainability in Malaysia. Utilizing a quantitative approach, the research examined six key dimensions: political participation, social capital, civic knowledge, ethical behavior, environmental stewardship and digital citizenship. Data were collected through an online survey, resulting in 100 responses. The findings revealed significant positive correlation between these citizenship behaviours and supply chain sustainability, suggesting that individuals, who displayed responsible civic behaviours, were more likely to support sustainable supply chain practices. The study underscores the importance of fostering good citizenship as the means to enhance the sustainability in supply chains, providing valuable insights for policymakers, business leaders, and educators. It also highlights the role of digital platforms in promoting transparency and engagement in sustainability initiatives. Despite its contributions, the study acknowledges limitations in sample diversity and geographic focus, calling for broader research to validate these findings across different contexts and industries. The study concludes that promoting responsible citizenship can promote sustainable business practices, ultimately contributing to a more sustainable future.
 
KEYWORDS: Good Citizenship Index, Political Participation, Social Capital, Civil Knowledge, Ethical Behaviour, Digital Citizenship, Environmental Stewardship, Supply Chain Sustainability JEL CLASSIFICATIONS: M14, Q56 and L15 FULL TEXT