SMART JOURNAL OF BUSINESS MANAGEMENT STUDIES VOL. 5 NO. 2 PAPER 10
 
A STUDY ON THE QUALITY OF WORKLIFE OF CALL CENTER EMPLOYEES WITH REFERENCE TO CHENNAI
 
P.Priyadarsini* and K.Maran**
*   Research Scholar, Satyabama University and Faculty-SIMS, Tamil Nadu, India
** Director, Sri Sai Ram Institute oif Management Studies, Chennai, Tmail Nadu, India
 
The Business Process Outsourcing (BPO) industry is one that offers a tremendous growth prospect and quick returns. Today it has become one of the most sought after and highly paid industries. The continuously growing BPO industry in India is the new call for young generation of the country who are on the verge of making their career .This paper gives a detailed report on the BPO employees and their benefits and disadvantages in relation to their work life. The paper also gives an insight into the various human resource practices carried out in the BPO sector .The focus of the paper is on the problems faced by BPO employees to lead a quality life. The study analyses the physical and mental health related problems. The sample size is 100.The data from the respondents were collected through questionnaire. This study also suggests ways to improve the quality of work life in BPO and ITES firms. This paper throws light on the human resource functions, practices followed by the HR department in various BPO contents.
 
KEYWORDS: BPO, ITES, Quality of Work Life, HR Functions JEL CLASSIFICATIONS: J11, L15, M12 FULL TEXT