SMART JOURNAL OF BUSINESS MANAGEMENT STUDIES VOL. 7 NO. 2 PAPER 2
 
THE IMPACT OF JOB STRESS ON JOB SATISFACTION AMONG ITES -BPO EMPLOYEES - AN EMPIRICAL STUDY
 
N. Mohamed Rafiq* and Sulaksha Nayak**
*    Ph.D Research Scholar, Department of Commerce, Manonmaniam Sundaranar University, Tamil Nadu, India
** Senior Lecturer, Department of Management Studies, Manipal University, Dubai
 
The study is an attempt to explore the impact of job stress on job satisfaction and job future/ advancement among ITES - BPO employees working in UAE. Data were collected from 70 employees from prominent ITES - BPO companies located within UAE. The results of Anova indicated that there was a significant relationship between marital status and job stress and pay of an employee and job stress. Correlation Analysis also reveals significant relationships between job stress and job satisfaction, the attitude of management towards employees, promotion ability of employees and leadership traits of managers. The study reveals that ITES – BPO employees in UAE were prone to moderate levels of job stress.
 
KEYWORDS: Job Stress, Job Satisfaction, Job Future, ITES Employees, Job Responsibility, ITES Environment JEL CLASSIFICATIONS: J28, J62 FULL TEXT