| SMART JOURNAL OF BUSINESS MANAGEMENT STUDIES |
VOL. 9 |
NO. 1 |
PAPER 6 |
| |
ABSENTEEISM - A MENACE TO INDIAN BPO INDUSTRY |
| |
| Rajeesh Viswanathan*, P. Sridharan** and S. Thiyagarajan*** |
| * Assistant Professor, Department of International Business, School of Management, Pondicherry University, Puducherry, India. |
| ** Associate Professor, Department of International Business, School of Management, Pondicherry University, Puducherry, India. |
***Assistant Professor, Department of International Business, School of Management, Pondicherry University, Puducherry, India. |
| Employee Absenteeism is a worldwide phenomenon which, either due to structural or functional problems in an organization, is an important subject on the international agenda. It is also a menace in India and particularly to the Indian BPO Industry. Many BPOs complain of productivity loss and project not meeting deadlines because of this problem. This motivated the Researchers to undertake a study to find out the cause of absenteeism and why employees stay away from work with or without informing. Data were collected from 500 employees from various BPOs in South India, having absenteeism problem. The findings suggest that absenteeism is predominant across all groups of employees and demographic variables have no effect on absenteeism and it is prevalent among new as well as old employees. |
| |